Back Office Service

Telecom Back office

Telecommunication back office

is like communication system’s backbone in a business, without which each customer dealing may fail. Bad telecom cuts the business from legs and of course, no one wants that.

Thus, as a trade and commerce personnel, what you would require is a telecom BPO that counters competitive pressure all day long, supports advance processes and have 100% professional aptitude towards the concerned tasks with minimal budget. And this is exactly what Infinite World Solutions offer its long list of clientele.

24X7 operability

Optimized solutions

Robust communication networking

Focused approach

Client-specific reporting time

Expandable back-end operations

Petty price range

Skilled & trained white collar team

High-level service towards market competition

What more do we offer

Employee Report

Employee Report

To analyze annual expenditure of the employee.

Client Report

Client Report

To figure out the most profitable and least profitable client of yours.

Break-up Expenses Report

Break-up Expenses Report

To maintain a list of expenses that are broken down category wise, whether it is product line, monthly rental, communication bill, and manpower engaged, or it is simple catering expenses. It helps you analyze and judge the most and least cost-effective areas of your business.

Event Report

Event Report

To build an expense report of a single event.

What Kind of Actions We Do in Our Telecom Back Office?

  • Inbound and outbound call receiving and dialing
  • Routing calls, emails, messages, etc. to the right person
  • Computer-assisted telephone interviewing services
  • Telesales and customer retention services
  • Telesales and customer retention services
  • Call processing and forwarding services
  • All kinds of Back-office operations
  • Scanning and digitizing services
  • Personal translation services
  • All sorts of documentation services including legal and business documents
  • Mailroom service
  • Remote IT services
  • Account origination
  • Verification tasks
  • Receivable management
  • Campaigning services
  • Employee leasing services
  • Payment processing services
  • Printing management service
  • Generation of timely reports for better market and business analysis

Why Us

We have flexible and cost effective solutions that are expandable at any given time. It gives you better control and compliance of the business activities.

Apart from this, IWS has robust infrastructure and an advanced communication system with negligible number of redundancies that guarantee healthy relation continuity with its clients. To know about the custom-built offers, call our service agents today!


Our Business Processes being renowned International Freight Forwarding and Consolidators are somewhat hectic. So when we searched for sharing our burden by Outsourcing, we came across IWS. After preliminary testing being satisfactory, we decided to outsource major part of our Shipping Documentation processing to them.
We are really pleased with the spontaneous response, keenness in ascertaining relevant particulars from us and the enthusiasm shown by IWS staff members, in briskly processing our documents and delivering timely Analysis Reports. Now we don't lack in authentic data. Well done IWS – and Keep it Up!

S.A. Logistics

We were searching for a reliable Outsourcing Agency for sharing our seaways shipping documents processing. Got the name of Infinite World Solutions recommended to us for Ocean Bill of Lading Processing, particularly. Our discussion with their staff borne fruit and we are continuously getting served by flawless and efficient processing, and compilation of our Ocean Bills of Lading for a particular overseas region.Happy we have saved costs; and also building unblemished Data-base in respect of this competency. We have no hesitation in congratulating the team of IWS for their prompt, speedy and efficient Service!

Williams Logistics

We partner with Infinite World Solutions in outsourcing Services of Property Preservation and Maintenance – under their Care Homes. This is a ticklish service where vacant properties and lands should be kept in an orderly manner; neat and tidy; secure and safe; and maintaining the property by close and periodical supervision.
This way we are very proud that IWS joins in all our endeavors of Care Homes to the relief of property mortgagers; local authorities and neighbors; as also assist home buyers in inspecting the properties for decision making. Thank you IWS – you deliver what is wanted!

KKM Mortgaging Services

For an upcoming business like ours, Lead Generation and popularizing our natural medicines all over to the prospective buyers, agencies, and outlets is highly prominent task. Can’t afford our own team of experts; and so we were wondering to locate a well-versed Outsourcing Call Center. Infinite World Solutions answered all our requirements fully and squarely.
Glad we were to induct their expert Lead Generation Team and it paid rich dividends. Today, our customer volume has gone far ahead than what it was some months back. The efficient and sincere efforts of IWS Call Center are the reasons behind. We are really grateful for their help and dependable service!

Amrutha Organics
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